Training Specialist

MarcomCentral®, formerly PTI Marketing Technologies®, is a leading provider of cloud-based Marketing Asset Management and Variable Data Publishing. MarcomCentral manages and customizes marketing material across entire organizations enabling brand control and asset distribution with anytime, anywhere access. Fortune 100 companies count on MarcomCentral’s powerful platform to scale their marketing asset development and build their brands worldwide.

Here at MarcomCentral, we solve problems and when it comes to our customers, we aim to provide the best service possible. Lunch hour surf sessions, weekly run clubs, and office dogs on the loose mean we enjoy what we do, and that’s the energy we bring to MarcomCentral every day.


Job Description:

The Training Department is the face of MarcomCentral, establishing the foundation for a long- standing relationship with each customer. As a Training Specialist, you work hands on with our customers instructing them on the essentials of our suite of cloud-based and install based software applications. Training sessions are held in person at our training facility and onsite at the customer.


Responsibilities:

  • Conducting 3, 4 and 5-day training sessions in a group environment.
  • Conduct custom training with customers.
  • Travel up to 1 week a month to train at customer site.
  • Maintain our training facility.
  • Help maintain all customer facing documentation for MarcomCentral.
  • Submit and review Help & FAQs articles for MarcomCentral (Service Cloud).
  • Register new MarcomCentral customers for Service Cloud Help & FAQs.
  • Establish the support structure for each customer as it relates to all products.
  • Assist customers from a Support stand point.

Reports to:

VP of Client Services


Required Skills:

  • At least 3-5 years’ experience in a Trainer position, in the technology field.
  • Exceptional communication skills (verbal and written).
  • Ability to speak in front of an audiences ranging from 4 to 50.
  • Familiarity with Software as a Service (SAAS) environment.
  • Bachelor’s degree or equivalent combination of education and experience.
  • Project management experience.
  • Understanding of corporate marketing strategies and basic business rules.
  • Experienced user of Microsoft Office.

Plus Skills

  • Experience using Adobe Creative Suite.
  • Basic knowledge of graphics design and page layout. Experience with HTML and CSS.
  • Experience with marketing automation or asset management software a major plus.
  • Basic JavaScript knowledge is a plus.

Perks:

  • Working in the beautiful & fun Solana Beach office, with views of the ocean and only minutes to walk to the beach.
  • A very motivated team.
  • An awesome company benefits package.
  • Fully stocked office snacks and drinks, with catered lunch on Fridays.
  • Walking distance to restaurants, bars, micro-breweries, an urban winery, the coaster/Amtrak, and shuttles to the Del Mar Racetrack, the beach, and San Elijo lagoon trails.
  • Office shower to clean up after a surf, run along the beach or lagoon, or whatever activities that get you working up a sweat.

No relocation offered
Must be local to the San Diego area

Please submit your resume to jobs@marcom.com.

PTI Marketing Technologies™ is an EEO employer.