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    • Digital Asset Management Custom tagging and intuitive AI improves search and saves time
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    • Custom Dynamic Templates Custom Dynamic Templates Empowering dispersed teams with on-demand customizable collateral
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  • Platform
    • Get a Demo
    • Get DAM Free
  • Solutions
    • Brand Management Portal Organize all of your company’s key documents in one centralized hub
    • Full Workflow Automation Connect your approval processes, marketing tools, and tech stack seamlessly
    • Streamlined Collaboration Inline edits and clear version history cuts down on unnecessary back-and-forths and enables easy collaboration across teams
    • Digital Asset Management Custom tagging and intuitive AI improves search and saves time
    • Clear Compliance Clear Compliance Ensure branded assets are compliant based on your industry standards
    • Custom Dynamic Templates Custom Dynamic Templates Empowering dispersed teams with on-demand customizable collateral
    • Usage Analytics & Insights Usage Analytics & Insights Get a clear picture of which marketing materials are working best
    • Painless Collateral Distribution Painless Collateral Distribution Make sure your field teams and dispersed locations have the collateral they need to do their jobs
  • Industries
    • Healthcare
    • Manufacturing
    • Hospitality
    • Finance
    • Food & Beverage
    • Consumer Goods Consumer Goods
    • Education Education
    • Non Profit Non-Profit
  • Resources
    • Insights
    • Case Studies
    • News
    • Events & Webinars
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Client Services

a. Normal business hours are 8AM-5PM PST.

b. Customer Support to general questions and unexpected system behavior can be contacted through provided support tools or by telephone:

  • US toll free: +1 800.220.1727
  • Phone: +1 858.847.6600

Note for Non-US customers: Customer Support hours are based on normal business hours at the MarcomCentral main office in Solana Beach, CA.

Client Services

General Support Questions

These are requests received by Customer Support. General Support questions include functionality questions, system configuration questions, and MarcomCentral programming questions.

Customer may report errors or unexpected system behavior of the Service by contacting Customer Support. We expect Customers to provide information as reasonably required to provide Support. This includes, for example:

  • Aspects of the Service that are unavailable or not functioning correctly
  • Incident’s impact on users
  • Start time of Incident
  • List of steps to reproduce Incident
  • Screenshots or images of issue
  • Relevant log files or data
  • Wording of any error message
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  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies.
  • Advertising: Gather personally identifiable information such as name and location

This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country

This website won't:

  • Remember your login details
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies.
  • Advertising: Gather personally identifiable information such as name and location

This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions

This website won't:

  • Remember your login details
  • Advertising: Use information for tailored advertising with third parties
  • Advertising: Allow you to connect to social sites
  • Advertising: Identify device you are using
  • Advertising: Gather personally identifiable information such as name and location

This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Use information for tailored advertising with third parties
  • Advertising: Allow you to connect to social sitesl Advertising: Identify device you are using
  • Advertising: Gather personally identifiable information such as name and location

This website won't:

  • Remember your login details
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